THE NEW EMPLOYMENT SERVICES PROGRAM -The One-Stop Shop Approach

THE NEW EMPLOYMENT SERVICES PROGRAM
The One-Stop Shop Approach
Aman S. Dhesi

Unemployment can be a frustrating experience for anyone. Luckily, for job-seekers in BC’s Lower Mainland, there are a wide range of provincial and federal employment assistance programs to help individuals get back on their feet and return to the labour market. However, the process of accessing some of these services can be an ordeal in itself due to some programs only being offered by specific service providers. This can make some employment services and programs inaccessible for job-seekers residing in a certain area. For example, someone living in Newton looking for a career exploration program that is only offered in Langley every other week of the month will likely not find it convenient.

If only there was a way to access services under one accessible location. This sentiment has been echoed by many job-seekers who are fed up of not having access to all the services they need. Well, it looks like the BC government has taken notice and after nearly two years of consultation and analysis, they will be implementing the new BC Employment Services program.

So what exactly is the new Employment Services program and how will it change the way programs are accessed? Starting in April 2012, the new program will provide all major employment services under one organization that will be responsible for the program. So what does this mean for BC job-seekers? Basically, it will mean access to a variety of services under one roof. Think of it as a single point of entry into employment and labour market services and supports. Rather than having to commute a significant distance to for different programs, everything will be conveniently accessible in one place. This includes all employment services for immigrants, youth, persons with disabilities, Aboriginal people and those with addictions.

Recently, the names of the successful proponents were announced and after a competitive bidding process, Back In Motion and its partners were selected as the chosen providers in five Lower Mainland cities – Richmond, Langley, Surrey Newton, Coquitlam and Port Coquitlam.

The successful bid for the Employment Service program builds on Back In Motion’s reputation and experience helping those facing barriers to employment. Known as the province’s leader in providing rehabilitation, disability prevention and employment services, the company has expanded significantly in recent years through building lasting relationships with other organizations in the community and developing a strong set of core values that resulted in a spot  in the “Best Workplace in Canada” ranking for three consecutive years.

“For nearly 20 years, we’ve provided specialized employer services to help British Columbians return to work,” says Brent Mulhall, Back In Motion’s director of business development. “We’re thrilled that we were selected to implement the new Employment Program in five communities where we have a long history of working with individuals and employers.”

Job-seekers throughout the Lower Mainland will be equally thrilled knowing that services and programs will be more readily accessible allowing them to become more independent and placing them on a path towards successful and sustainable employment. The process of landing a job can be a grueling one, however with Back In Motion providing the new Employment Program, it will make a major difference in facilitating the personal and professional growth of individuals throughout the Lower Mainland.

Our Workforce Demographic is changing- Be Ready!

To succeed in the future, Canadian businesses will need to hire immigrants to meet their workforce needs. Companies that can increase the diversity of their workforce today will be prepared as our country begins to rely on immigrants to fuel both population and workforce growth.

 An Aging Population

  • The Canadian government estimates that, by 2015, approximately 48% of the working population will be between the ages of 45 and 64, compared to 35% in 2004.
  • 46% of baby boomers – those born between 1946 and 1966, are close to their retirement or pre-retirement years.
  • Aging baby boomers are moving toward retirement.
  • Lower birth rates are leading to fewer young people entering the workforce.
  • Demand is increasing for more highly educated and skilled workers.
  • Attracting and retaining skilled workers is more difficult than in the past.
  • Job vacancies take longer to fill.
  • The traditional methods for attracting skilled employees are no longer working.

Challenges with recruiting new immigrants:

Recruiters are hired by employers to find the best person for the job. They look for both technical skills and soft skills. Although it depends on the industry and the position they are recruiting for, generally soft skills are considered as equally important in finding the best candidate.

The Recruiter must also determine who is the most job ready candidate who can “hit the ground running” when it comes to immediately bringing value to the organization with the minimal amount of training.

So we have a seeming contradiction here, on the one hand Recruiters tend to hire people who are immediately capable to fill the position, and on the other hand we have a labor shortage looming that requires a company to prepare for integrating immigrants who may not be as immediately ready.

Although some responsibility may rest with the employer to accommodate immigrants into their organizations, given the reality of the workplace, most of the responsibility it appears still lies with the individual job seeker.

This means individuals, and not just employers, need to recognize the changes that are coming and to prepare for them accordingly.

How can immigrants best do this?

We would suggest by taking full advantage of programs such as Skills Connect for Immigrants Program and preparing a career plan that includes getting into the industry of choice in perhaps an entry level position to begin with while at the same time upgrading their technical and soft skills to meet the demands of the intermediate and senior positions they aspire to. This way, when the demand for more workers comes, the new immigrant will be ready.

Skills Connect is a program that can help Immigrants to develop such a plan inclusive of both short and long term goals. In the short term, we help clients find employment, and for the long term we help them learn about their industry of choice and begin to make contact with people in the industry.

Understandably, there may be much frustration initially, but making the extra effort now can make a big difference in the future.

Don’t forget the Thank You!

Within 2 business days after an interview, you should be sending a Thank You Letter/Email/Card to the individual(s) who interviewed you to express your appreciation for the opportunity.

Purpose: 

  1. The purpose for sending this message to the interviewer is to express your interest in the role and to thank them for their time. It also acts as a reminder for the interviewer to remember who you are. Choosing the method of delivering this message (i.e. email, letter or card) is completely your choice, BUT it is important to remind the interviewer that you are still interested in the role.
  2. Often when individuals reflect on their performance after an interview, we may notice that we have forgotten to mention something important (i.e. skill, strength, experience etc.) that could potentially assist you in securing the role. Thus the second purpose for sending a Thank You is to address any gaps or information you may have missed telling the interviewer during the interview.

 Structure:

  • If you are writing a letter, ensure that it is in business format
  • If you are writing a card, ensure you have enough space to express your thoughts without overcrowding the card. Try using a card that is blank on the inside and possibly just a “thank you” or scenic picture on the outside.
  • If you are writing an email, ensure that you are using formal language and a correct business email format

 What to include:

  • Mention the position you were interviewed for, along with the date and by whom
  • Mention something that stood out to you during the interview, whether it was something they mentioned or something you noticed about their work environment.
  • If you missed on stating an important fact, take some space to mention it now, however do not let this overpower your message
  • Say thank you for the opportunity
  • Express your interest in the role and working for their company

 Tips:

  • If you were interviewed by more than one individual, send an individualized response to each
  • Make sure it is error-free and proofread by another individual before sending it
  • Do not send a thank you immediately after the interview,take some time to reflect on the interview before sending a thank you message
  • Be creative and include information that makes the letter personal to your experience and not generic
  • If you are having difficulties with creating a Thank You message, please consult your Employment Counsellor for guidance

 

Steve Jobs says, “You’ve got to find what you love”

Dear Readers,

We wanted to share with you a speech that the late Steve Jobs (CEO of Apple Computer and of Pixar Animation Studios) gave to college students from Stanford University in 2005.  I think this speech enables us to see through his eyes how he continually found motivation to push ahead and make his imaginations become realty when most of us would probably dare not explore.  I hope it motivates you to stay hungry and continue to push ahead in good and tough times.

“I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I’ve ever gotten to a college graduation. Today I want to tell you three stories from my life. That’s it. No big deal. Just three stories.

The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl. So my parents, who were on a waiting list, got a call in the middle of the night asking: “We have an unexpected baby boy; do you want him?” They said: “Of course.” My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents’ savings were being spent on my college tuition. After six months, I couldn’t see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn’t interest me, and begin dropping in on the ones that looked interesting.

It wasn’t all romantic. I didn’t have a dorm room, so I slept on the floor in friends’ rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can’t capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, it’s likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss.

I was lucky — I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation — the Macintosh — a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down – that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me — I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I returned to Apple, and the technology we developed at NeXT is at the heart of Apple’s current renaissance. And Laurene and I have a wonderful family together.

I’m pretty sure none of this would have happened if I hadn’t been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle.

My third story is about death.

When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn’t even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor’s code for prepare to die. It means to try to tell your kids everything you thought you’d have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I’m fine now.

This was the closest I’ve been to facing death, and I hope it’s the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept:

No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960′s, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: “Stay Hungry. Stay Foolish.” It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much”

Steve Jobs

Please note that this article was taken from the Stanford University News website:

http://news.stanford.edu/news/2005/june15/jobs-061505.html

“Retail, the Accidental Profession for Some, a Gateway to Opportunities for Me”

You may have heard that retail is the “accidental profession”.  Some have entered the retail workforce by accident, literally stumbling into a retail cashier or customer service job.  Many people enter it part-time to earn “pocket money, to get out of the house, to relieve the boredom.”  Others have used jobs in retail to fund their university educations or support their families.  I consider retail my “gateway job”.  Gateway to what you may wonder.  For me, retail was the gateway to a world of new skills, experiences and learning opportunities.  Allow me to explain.

Immediately following my sales and marketing training, I started work for a leader in the confectionary industry as a sales representative where I called on wholesale and retail outlets.  It was a little hard to fathom at first that the candy business is a multi-million dollar business.  As I called upon the major retail chains and independent businesses, I learned many aspects of their business.  Several years later and after several jobs in different industries, I found myself working for a large BC retailer.  This was when my career accelerated because I gained many new skills and experiences that have cumulatively guided my career and has enabled me to pursue several other jobs in the retail sector and careers in other industries.

My retail store level sales and management jobs taught me:

  • how to provide customer service, develop conflict resolution skills and allowed me to perfect my interpersonal and communication skills.  I learned to solve problems for customers.
  • how to manage inventory management, customer preferences, business operating procedures, health and safety
  • how to lead and work as an integral member of diverse team with common goals
  • how to manage a multi-million retail business with sales, inventory, and payroll targets
  • how to recruit, train and coach staff to achieve business objectives personal goals
  • how to implement head office directives and how to manage projects

My head office experiences as a purchaser, ERP systems tester/trainer, policy analyst jobs taught me:

  • how to negotiate large purchases to meet the strategic product plans that helped the company maintain it’s leadership role in the sector
  • how to build a brand, market products, services and the company
  • how to manage millions of dollars of inventory for multiple business units
  • how to analyze information to solve problems and  make sound business decisions
  • how to test software, document problems and work with cross functional teams from all aspects of the business
  • how to make connections with colleagues from all departments including logistics, accounting, HR, loss prevention, IT and all levels of management and staff

Regardless of where you plan a career in the retail and supporting sectors, or stumble upon it accidentally, there are a host of skills and experiences that can be gained.  Many of these skills are directly transferable in many other professions and sectors and desired by employers.  If you desire any of these skills for your targeted career, the retail sector may be the perfect place to get them.

For me, retail is not an accidental profession.  It is my gateway to most of the skills I’ve been able to acquire and practice that has helped me attain subsequent career opportunities.  The learning and contributions to my cumulative experiences are deliberate and expectant.  What career opportunities will be open to you if you go through your “retail gateway?

Retail Sector Career Resources

http://www.aved.gov.bc.ca/skillsplus/docs/Critical_Skills_Retail.pdf

http://www.bcjobs.ca/re/career-advice/industry-advice/retail/retail-career-labour-market-trends-http://www.shelfspace.ca